Warranty Claim and Repair Procedure
1. Customer please contact us in advance via WhatsApp (+852 9672 5348) and provide information about the damaged product.
The information include:
a. A valid purchase receipt or record of the damaged product.
b. Photographs of the front and back of the damaged product.
c. Photographs of the inside and outside of the damaged product.
d. The label tag of the damaged product.
e. A close-up photo of the damaged product. (including both left and right sides)
Case will be on-hold if there are any missing details.
Customer will receive further notice via WhatsApp after all details are submitted.
2. Products obtaining warranty service must be washed, clean and free of odor, and with no sundries.
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Important Notice:
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Hong Kong
Macao
Taiwan
China